I am way too easily offended by bad customer service. A waitress once slammed down a bottle of soda and a cup, and now her face is burned into my head. Should I ever pass her on the street, I am very likely to punch her. The amount of scathe within me is level 11.
I feel like I’m fairly nice to people in general. I have an open face, love being chipper, love talking to people. But the flip side of this is that should someone treat me with disrespect, I go batshit evil.
The most recent offender to make my shit-list is an evening shift manager at CVS. This is the CVS I pass on my way to and from work. Sometimes I stop in twice a day. I’ve gotten to know the employees, and they laugh at my lame jokes. I know about their families, and they know about mine.
On the evening in question, a woman I’ve not met before was working the register. Jaqueline. I plopped my bottle of whiskey on the counter and she asked for my CVS card. I said “I’m just buying this. No need.” and she rolled her fucking eyes at me. Man. I have been rolling my eyes since I was a fetus. I hate it when people roll their eyes at me.
Then she bagged the whiskey. I said “I don’t use plastic bags. I have my backpack.” To which she said, “It’s the law. I have to put it in a bag.”
Too many people believe this. It’s not the law. There is a state law that says you can take home an open bottle of alcohol from a restaurant, but that needs to be in a bag in your trunk. They did that to prevent people from feeling like they needed to suck down a full bottle of wine at a restaurant.
As for unopened containers, they don’t have to be bagged. You can walk down the street clutching a bottle of whiskey so long as it’s un-opened.
So, I felt kind of like I do when I tell people about it being legal to park in loading zones during non-business hours. Here was my chance to educate. I told her it’s not a law.
To which she put on that special smile you reserve for people you can’t stand and said, “Yes. It is.”
At this point there was a rather large line queued up behind me. I’d slid my card already. And I told her, “I think you need to look it up when you get home. People think it’s the law. But it isn’t.” Her reply was to loudly say, “Don’t tell me how to do my job.”
I grabbed the bag, walked to the entrance, removed the bottle from the bag, and threw the bag on the floor. Because I’m childish, that’s why.
All the way home I crafted my email to CVS. They needed to know that this lady was a snot-ball. I emailed them as soon as I got home. It’s been four days, and they haven’t replied. Guess I’m taking my business to Rite-Aid. Suck it, Jaqueline.